Returns and Exchanges

At New Balance Boise our goal is total customer satisfaction; if for any reason you are not happy with a purchase please contact the store manager.


All items to be returned must be accompanied by the original sales receipt and in all original packaging in "LIKE NEW" condition within 30 days to be eligible for a full refund. Worn shoes may only be exchanged if they are determined to be defective.


All New Balance products carry a 90 day warranty against any defects in manufacturing. If an item is deemed to be defective it will be replaced with a similar size and style. All rights to determine a product defective are retained by New Balance Boise.


Return shipping costs are the customer's responsibility; however New Balance Boise will pay for shipping out the replacement merchandise at no charge.

New Balance Returns and Exchanges