Returns and Exchanges

Purchases Made In Store:

We guarantee satisfaction of every purchase! Within 2 weeks, unworn merchandise may be exchanged or returned.

Purchases Made On Line:

Free Returns Online at Shop New Balance

This is a free service to customers located within the 50 United States, (including Alaska, Hawaii and P.O. Box addresses) and who are shipping a return via UPS. The Free Returns Online process generates a prepaid UPS shipping label, therefore, you must have access to a printer to complete online returns/exchanges.
Note: If you do not have access to a printer, or if you must ship your return via USPS, you can process your return through Shop New Balance Returns by Mail. Please review this information on your original packing slip ($5.00 reimbursement will be applied per order), or contact Customer Care at (800) 595-9138 for assistance.

New Balance Returns and Exchanges