Returns and Exchanges
Purchases Made In Store:
We guarantee satisfaction of every purchase! Within 2 weeks, unworn merchandise may be exchanged or returned.
Purchases Made On Line:
Free Returns Online at NB Web Express
This is a free service to customers located within the 50 United States, (including Alaska, Hawaii and P.O. Box addresses) and who are shipping a return via UPS. The Free Returns Online process generates a prepaid UPS shipping label, therefore, you must have access to a printer to complete online returns/exchanges.
Note: If you do not have access to a printer, or if you must ship your return via USPS, you can process your return through NB Web Express Returns by Mail. Please review this information on your original packing slip ($5.00 reimbursement will be applied per order), or contact Customer Care at (800) 595-9138 for assistance.