Returns and Exchanges

We are so committed to helping you get the right gear for your goals that we back all of our products with a 100% satisfaction guarantee. If you aren't completely happy with your purchase, simply return it within 30 days from purchase. Returns must be in new condition, in the state you received them. No returns willbe accepted without original receipt or gift receipt.  New Balance reserves the right to refuse worn or damaged merchandise.

Unfortunately, we cannot accept returns on custom shoe orders or personalized jersey orders.

New Balance Returns and Exchanges