Returns and Exchanges

Satisfaction...Guaranteed!


New Balance Jacksonville is so committed to helping you get the right gear for your goals that we back all of our products with a 100% satisfaction guarantee. If you are not completely happy with your purchase, simply return it within 30 days from purchase with a receipt. Returns must be in NEW condition, in the state that you received them. New Balance reserves the right to refuse WORN or DAMAGED merchandise.

No returns on clearance or sale merchandise.

New Balance Returns and Exchanges