Returns and Exchanges

 

 

If for any reason you are not satisfied with you merchandise, we will be happy to accept a return or exchange under the following conditions:


TAKE IT FOR A RUN:

  • You may return your lightly used shoes for a merchandise credit within 14 days of original purchase on your receipt.

RETURNS WITH AN ORIGINAL RECEIPT:

  • Product must be in new unused condition
  • May be made within 60 days of original purchase date for a refund based on the original form of payment
  • Cash refunds exceeding $250 will be issued a refund check to be mailed within 7 days
  • Credit card purchases will be issued a credit to the card used to make the original purchase
  • May be made after 60 days of original purchase for a merchandise credit

RETURNS WITHOUT A RECEIPT:

  • May be exchanged for the item's lowest selling price within the last 60 days
  • May be returned for the item's lowest selling price within the last 60 days for a merchandise credit
  • A valid photo ID is required except where prohibited by law

PRICE ADJUSTMENT POLICY:

  • A one-time adjustment may be made within 14 days of original purchase
  • Original sales receipt is required

ELECTRONICS RETURNS:

  • Electronic returns are subject to individual vendor requirements
  • See a manager for details
New Balance Returns and Exchanges