Returns and Exchanges
Only shoes and apparel returned within 30 days of the purchase date, in the original box, with a copy of the original New Balance Portland receipt, will be eligible for a full refund. Any shoes or apparel returned after 30 days, if accepted, will incur a 10% restocking fee. All merchandise must be returned in new condition to be eligible for exchange or refund, unless we determine them to be defective. Worn shoes can be accepted for return only if there is a problem due to a manufacturing defect. New Balance Portland adult shoes are guaranteed to be free of defects for a period of 90 days from date of purchase. Kids shoes are guaranteed for 60 days from date of purchase. We do reserve the right to determine the method of reimbursement to you.
Return shipping costs are the customer's responsibility, however New Balance Portland will pay for shipping out the replacement merchandise at no charge to you.
We want you to be happy with your purchase. If you have any questions or comments please be sure to let us know.