Returns and Exchanges

Receipt required for any returns or exchanges.

We will gladly issue an exchange or refund on any unworn purchase made in the store within 30 days or purchase.

We will issue an exchange or store credit on any worn merchandise within 30 days of purchase. 

No cash refunds, cash will be refunded in the form of a store credit or refund check.

Shop New Balance Returns

We will gladly initiate the return process to ShopNewBalance.com in accordance to the Shop New Balance return policy.  We do not issue credits at store level and exchanges can only be processed if you are exchanging for product that we carry in the store.  For product information on what we carry please contact the store here.

New Balance Returns and Exchanges