Returns and Exchanges

We Are At Your Service


New Balance Wilmington is committed to your satisfaction, and we guarantee it!


If you are not satisfied with your purchase one of our Fit Specialists will work to find a solution that will work for you, whether that requires an exchange for a fit adjustment, a style that better suits your needs, or, if necessary, a store credit or refund. 


Refunds are limited to new and unworn merchandise. Worn or defective merchandise will be replaced or store credit issued as appropriate.


Our goal is to make sure our customers enjoy the fit, comfort and performance expected from the New Balance products that we offer. We will work diligently with you to provide exceptional customer service and a positive customer experience.



New Balance Returns and Exchanges